Senior UX Researcher

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We’re not just building products in Visa Innovation, we’re reshaping the future of payments and commerce. We believe in challenging the status quo and crafting solutions that not only solve existing problems but that also reimagine how the payments and commerce ecosystems could evolve to better meet the needs of all stakeholders.

In this role, you’ll be a crucial member of our EU Product Innovation team, using your mixed-methods expertise to uncover user needs and translate insights into game-changing solutions that impact the entire product development lifecycle – from foundational discovery to hypothesis evaluation, value prop and user interface testing, and beyond. Your research expertise will guide the end-to-end product development process with insights that help us uncover new opportunities and de-risk our investments.

Your Mission:

• Pioneer uncharted territory: Lead research initiatives for new product concepts to uncover unmet needs and inspire solutions that add value to our business, our customers, and the payments ecosystem. 
• Become a research guide: Lead cross-functional teams through every stage of the development journey with insights, from initial ideation to user testing and refinement.
• Craft compelling narratives: Weave quantitative and qualitative data into compelling user stories and strategic frameworks to spark and structure the solutioning process with cross-functional partners, such as designers, engineers, and product leaders.
• Challenge assumptions: Don’t shy away from questioning convention as well as questioning assumptions and hypotheses about solutions. Push the boundaries of traditional research methods and explore unconventional sources of insight to unearth hidden gems.
• Embrace rapid iteration: Adapt and evolve your research approach as ideas pivot and prototypes transform, ensuring continuous user input fuels the innovation cycle.

Key Responsibilities:

• Lead and conduct end-to-end mixed methods research (both qualitative and quantitative) to inform product design and strategy
• Collaborate with cross-functional teams, including design, product management, and engineering, to integrate user research at every stage of the product development process
• Design and execute studies to understand user behavior, attitudes, and needs, utilizing a variety of methods such as interviews, surveys, usability testing, and data analysis
• Synthesize and communicate research findings to stakeholders in a clear and compelling manner, influencing product direction and decision-making
• Identify, onboard, and manage vendor partners
• Stay updated with the latest trends and best practices in user research and the financial services industry

Qualifications

Your Toolkit:

• 8+ years of experience in user experience research, with demonstrable experience designing and executing research across the full product development lifecycle.
• Background in both qualitative and quantitative research methodologies and an ability to fluidly flex between ethnographic inquiry and survey design and analysis
• Proven experience conducting research for early-stage, high-risk product concepts 
• Deep understanding of user-centered design principles and skilled at translating insights into actionable product roadmaps
• Exceptional communication and storytelling skills, able to distinguish insights from findings and present those insights in a way that inspires action
• Strong analytical skills, coupled with a willingness to explore beyond the traditional toolbox and embrace new methodologies
• Excellent cross-functional partnership skills and ability to lead product conversations with insights
• Familiarity with design thinking or other human-centered innovation methodologies
• Fluency in English is required
• Based in Berlin, Germany

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.