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Team Lead Client Success (m/f/x)

Scalable GmbH

Company Description

Scalable Capital is a leading digital investment platform in Europe that makes investing easy and affordable for everyone. Clients of the Scalable Broker can trade 8,000 stocks, 2,500 ETFs, and 3,500 funds and other exchange traded products to build their portfolios, earn interest on their cash balance and take secured loans. People can also have their investments professionally managed via the digital wealth management service. More than one million clients already use the services.

Scalable Capital was founded in 2014 and is active in Germany, Austria, France, Italy, the Netherlands, Spain, and the UK. The investment firm, which is supervised by BaFin and the Bundesbank, has more than 20 billion euros on its platform. In addition to its business for private clients, the company operates B2B solutions. Its long-standing partners include ING, Barclays Bank in the UK, the robo-advisor Oskar, and the Santander Group in Spain. Scalable Capital employs more than 500 people at its offices in Munich, Berlin, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they strive to empower everyone to become an investor.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:

  • Track team KPIs, set clear goals, and monitor progress using a data-driven approach
  • Cultivate the team’s culture and exemplify our values by serving as a role model
  • Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
  • Support the launch of new products and features. Actively contribute to your team’s communication strategy
  • Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements

Qualifications

  • You have at least 2 years of professional experience in a leadership position within customer service/client success and are familiar with the industry’s KPIs
  • A Bachelor’s or Master’s degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
  • You possess a customer-centric mindset and are committed to delivering exceptional service
  • You are empathetic, enjoy working with people, and have a passion for knowledge sharing
  • You are a continuous learner with a desire for self-development
  • You can effectively communicate the company’s overarching vision and objectives
  • Fluency in English is required. German language skills are a great advantage

Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities 
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
  • Learn and experience German culture first hand by joining our free German language classes
  • (International) relocation support
  • Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital’s PRIME+ Broker

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